psychometrictesting.net.nz may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: If we fail to deliver your reports you can request a refund. all reports are delivered via Email.
Download issues: You have problems that prevent you from downloading or accessing the product. psychometrictesting.net.nz recommends that you contact the support team for your browser provider, as psychometrictesting.net.nz ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check our free demo reports of each type of the product offered before making a purchase.